General FAQ’s

We could give you the boilerplate version of who we are: a technology-enabled real estate platform that’s helped revolutionize the residential real estate market. We could tell you that we’ve been in business since 2015 and hold real estate brokerage licenses in multiple states. And that we’re a publicly traded company (OPAD on the NYSE) that operates in 28 markets and more than 1,700 cities and towns across the country. All that’s true. But it’s not really who we are.

At the end of the day, we’re just real people helping other people with your best home buying and selling experience. From cash offers and flexible listing options to mortgage and buyer services, we’re your all-in-one way to do literally (almost) everything so you can spend less time ‘real estat-ing’ and more time living.

It's kind of ironic, but it’s actually our real estate roots (we like to say real estate is in our DNA) that set us apart from our competitors. Most real estate technology companies (e.g., iBuyers) are run by techies. We’re not. Offerpad was started by nationally recognized real estate experts and agents who wanted to find a better, easier, less stressful way to help people sell a home. Coupling that experience with our own technology, Offerpad was born, giving customers the simplicity, choice and peace of mind they’re looking for.

We’ve removed many of the common headaches and hassles associated with real estate to put you in control of the home selling and buying process. We get that this is your home, not just a house. You choose what works best for you and we’ll help you find the right solution to fit almost all your real estate needs.;

Literally (almost) everything you need to sell, buy and get a loan for your home. Choose what works best for you. We make it easy with our all-in-one solutions, all under one roof at offerpad.com.

Sell. Get an all-cash, no-hassle offer in 24 hours. (We’ll even throw in a free move!) Or list your home the easy way with us. Most people who do also enjoy the peace of mind of a backup cash offer while their home is on the market. Cha-ching!

Buy. Our buyer services include dedicated local Offerpad real estate agents who can help you find just what you’re looking for from thousands of listings at buy.offerpad.com. You can also get a first look at exclusive Offerpad-owned homes for sale before they hit the market – many with Instant Access so you can tour them on your own.* When you buy select Offerpad homes, you even have the option of making updates and improvements before you move in.

Loan. Get mortgages and more through Offerpad Home Loans. Need help with a down payment or want to avoid paying mortgage insurance? We can help. Get pre-approved and you can even lock in your interest rate for 90 days so you don’t need to worry about a higher payment if rates go up before you buy.

Bundle. We can even help you save more money when you bundle our services. Combine any two or more of our buying, selling and financing (where available) solutions and you could save up to $4,000** to use to reduce your down payment on a new home, pay closing costs, or buy down the interest rate on your mortgage.

*Exclusive access to pre-MLS homes and Instant Access not available in all Offerpad markets. Speak with an Offerpad representative for details and availability.

**Offerpad Bundle Rewards are delivered as buyer commission rebates, lender credits, reduced Offerpad EXPRESS service fee, or seller credits. Offerpad Bundle Rewards are not available for solutions purchased under Offerpad’s Agent Partnership Program or Homebuilder Services program. Additionally, Offerpad Bundle Rewards cannot be combined with any other Offerpad discount, credit, or seller/buyer concession. All components of a bundle (sell transaction, buy transaction and home loan) must be completed within a 6-month time frame to qualify as being part of a bundle. Offerpad Bundle Rewards is not available in Alabama, Kansas, Missouri and Tennessee. Terms and conditions apply. Rewards, savings and discounts vary and may not be available in all states or situations. Speak with an Offerpad Solutions Advisor or Solutions Expert for details. Subject to terms and conditions available at https://www.offerpad.com/terms-of-use/.

Well, we don’t want to brag but we’re pretty proud that we have an overall customer satisfaction rating of 93%.* Our customers are our top (read ‘only’ 😉) priority. That’s why we also recently ranked #1 among Real Estate Other sites (including Zillow, Redfin, Trulia and Realtor.com) on Sitejabber**, with over 27k customer reviews. But enough of us tooting our own horn. You can read reviews from thousands more of our happy customers here.

*Based on survey of nearly 3,200 customers who sold their home to Offerpad through Q3 2022.

Buyer FAQ’s

  • Single family residential homes, including condos and townhomes
  • Homes built after 1960
  • Homes with a value of no more than $1 million (depending upon market)
  • Homes on lot sizes of no greater than one acre
  • With Offerpad, you have the freedom to pick your own closing date, from a few days to as far out as 90 days after accepting an Offerpad EXPRESS cash offer.

    Below are the minimum timeframes to close by state:

    • Arizona
      Homes with no HOA: 8 business days
      Homes in an HOA: 11 business days
    • Alabama
      Homes with no HOA: 8 business days
      Homes in an HOA: 11 business days
    • California
      Homes with no HOA: 8 business days
      Homes in an HOA: 11 business days
    • Colorado
      Homes with no HOA: 8 business days
      Homes in an HOA: 11 business days
    • Florida
      All homes: 15 business days
    • North Carolina/South Carolina
      Homes with no HOA: 8 business days
      Homes in an HOA: 11 business days
    • Georgia
      All homes: 15 business days
    • Nevada
      Homes with no HOA: 8 business days
      Homes in an HOA: 11 business days
    • Tennessee
      Homes with no HOA: 8 business days
      Homes in an HOA: 11 business days
    • Texas
      Homes with no HOA: 8 business days
      Homes in an HOA: 11 business days

      Please note:
      For all Texas markets, if the seller is not able to provide a property survey, please add 7-10 business days
    • For all markets: If you need a closing date withing 15 days, you must make your home available for our inspection within the first three days of signing the contract—otherwise we will be unable to accommodate your request.

    Offerpad typically provides you with an offer within 24-hours after you submit your request. However, if you don’t initially submit photos, we’ll wait 24-hours to finish our offer and give you more time to send us photos. If you are unable to upload or send photos, simply send us an email at info@offerpad.com and we will move forward without them.

    • Homes outside of our service areas
    • Homes that are manufactured, pre-fabricated, or mobile
    • Homes where the seller does not have clear ownership (no double escrow)
    • Homes that are not vacant as of the closing date (or Extended Stay, as applicable). No leasebacks after closing are permitted.
    • Homes that have significant foundation, structural or other condition issues

    Seller FAQ’s

    Literally almost any type of home you’re looking for. (Well, maybe not a houseboat but you may find some waterfront properties. 😉) Our listings include:

    • Single family homes
    • Townhomes
    • Condominiums/co-ops
    • Apartments

    In addition, you can also find multi-family and manufactured homes included with other MLS listings on our site.

    To search homes on buy.offerpad.com, just choose your location and filter by the type and size of home you need, number of bedrooms/baths, features and price range to find just what you’re looking for.

    Absolutely. We love working with agents and work with hundreds of brokerages nationwide. If you’re interested in buying an Offerpad home or any home listed at buy.offerpad.com, just have your agent send us an offer. (Instructions on how to submit offers are on the MLS for your agent to follow.) If they have any questions, have them reach out to us directly and we’ll be happy to help.

    No. As a buyer, you’re never charged any extra fees to purchase an Offerpad-owned home. Keep in mind, though, that there are costs associated with buying any home. These include your down payment, inspection fee, appraisal fee and closing costs a buyer typically pays. Note, too, that these costs vary by the market in which the home you’re buying is located. Talk to one of our expert local agents to see what buyer costs you’re responsible for in your market and what costs Offerpad pays as a seller.

    Whether you’re a first-time buyer, looking for your second (or fourth or fifth) home, an investor or landlord, we can help anyone approved by a lender, or who can provide proof of funds to buy a home in cash, find what they’re looking for.

    Before starting your search, the first step is to know what you can afford. (If you don’t already have a lender lined up, no problem. You can shop rates and apply for a mortgage for free -no obligation- right here with Offerpad Home Loans.*) When you’re ready to buy on offerpad.com, you’ll need a prequalification letter (note that’s different than a pre-approval) from your lender to submit with an offer.

    *Offerpad Home Loans not available in all states. Rates, terms and availability subject to change without notice. Please visit www.offerpadhomeloans.com for more information.

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